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How We Protect Your Account and Personal Information

When you open an account with mpo809, your privacy is built into every step — from your first deposit through DANA, OVO, GoPay or QRIS to your withdrawal…

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mpo809 How We Protect Your Account and Personal Information
REACH US ANYTIME

How to Contact Us About Your Privacy

If you have questions about how we use your data, want to request a copy of your information, or need to update your account details, our…

Live Chat Support Open the chat window in your account lobby during operating hours.
Email Inquiry Send your privacy request to our support email and include your account username or…
Account Settings Log into your mpo809 account, go to Settings > Personal Data, and review or…
SECURITY & TRANSPARENCY

How We Handle Your Data Every Day

Your account information is encrypted and stored on secure servers. Every transaction you make — whether a DANA deposit, OVO withdrawal or QRIS payment — is logged and verified.

Data Encryption

All your personal data and payment information travels over encrypted channels. Your account password is hashed, meaning even our team cannot see it — only you control your login.

Withdrawal Verification

Before we send your payout, we verify your banking details match your registration. If you use DANA, OVO, GoPay or QRIS, the payment service confirms the transfer and we log the confirmation.

Cookie Management

We use cookies to keep you logged in and remember your game preferences. You can disable cookies in your browser, but some features of the lobby may not work smoothly without them.

Account Monitoring

Our security team watches for suspicious login attempts, unusual betting patterns and duplicate accounts. If we spot a risk, we lock your account and ask you to verify your identity.

Data Retention

We keep your account information as long as your account is active. After closure, financial records stay for the period required by Indonesian law; chat logs are deleted after 12 months.

Your Rights

You can request a copy of all data we hold about you, ask us to update incorrect information, or ask us to delete your account. Contact support with your request and we'll confirm completion within 14 days.

Privacy and Data Access – Frequently Asked

Below are the questions we hear most often about how we use and protect your information on mpo809. If your question isn't answered here, reach out to our support team via chat or email.

When you close your mpo809 account, your personal information is no longer used for gameplay or marketing. Financial records are kept for the period required by Indonesian law. Chat support logs and device data are deleted after 12 months. Your account is flagged as closed and cannot be reactivated under the same credentials.

Yes. Open your account, go to Settings > Personal Data > Request Export, or email our support team. We'll prepare a file with your registration details, transaction history, support conversations and device logs, and send it to your registered email within 14 days.

We share your data only with the payment services you use — DANA, OVO, GoPay and QRIS — so they can process your deposit or withdrawal. We do not sell your data to advertisers or marketing companies. We may share data with law enforcement only when required by local law.

Support chat logs are kept for 12 months after the conversation ends. This helps us handle follow-up questions and improve our service. After 12 months, the conversation is deleted from our system. You can request your chat history anytime via Settings > Support History.

Log into mpo809, go to Settings > Personal Data, and update your name, email, phone or address directly. Changes take effect immediately. If you cannot update a field yourself, contact our support team and we'll make the change within 24 hours and send you a confirmation email.

We encrypt your password and monitor for suspicious logins from new devices. If someone tries to log in from an unfamiliar location, we send you a verification code by SMS. We also require you to verify your identity before changing your email or payment method. Enable two-factor authentication in your Settings > Security.

Yes, we use cookies to keep you logged in and remember your game preferences. You can turn off cookies in your browser settings, but you may need to log in each time and some lobby features may not display correctly. Essential cookies cannot be disabled without affecting your account access.

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